You can pay for your order using your American Express, Visa, MasterCard, or Discover card. Please be sure to provide your exact billing address (the address your credit card provider has on file for the card you use) when completing your order. Incorrect information may cause a processing delay or cancellation of your order.

While your order is in the Shopping Cart you can make as many changes to your order as you wish. Once you have completed the checkout process your order cannot be changed. However, it may be possible to cancel your order provided the Order Status indicator still displays "Open". To check the status of your order please follow these easy steps: 1. Click on the "My Account" tab located within the toolbar area of this website. 2. Click on the "View Your Orders" option to see the status of your order. If the Order Status indicator for your order displays "Open", you may proceed to cancel your order as follows: 1. Click on the order number that corresponds with the order you wish to cancel. 2. Click on the "Cancel Order" button. That will complete the process. Please be advised that if the Order Status indicator displays either "In Process" or "Shipped" then your order cannot be cancelled. If you are able to cancel your order, you will receive a confirmation of the cancellation by e-mail. You may then enter a new order. Feel free to contact us directly if there is any confusion and have questions.

Yes. We are happy to accept custom and special orders. We make awesome bamboo gift baskets for baby showers and birthdays. Prices range from $75 - $200. We require payment in full at the time a custom or special order is placed. Custom and special orders cannot be cancelled or modified for any reason once the order has been placed. Please contact us directly for further details and specs.

We ship worldwide to most countries. However, if you would like to do business with us and we do not currently ship to your country, please send us an e-mail requesting that we add your country to our list of ship-to destinations.

Shipping charges vary depending on the country of destination as well as the shipping method selected. Upon checking out, you will be given the standard rates for your order. Shipments to locations outside the United States and Puerto Rico/US Virgin Islands are international shipments and our shipping charge covers only the cost of freight. Any customs fees, duties, taxes, and/or other import related charges that may be due for such international shipments are the sole financial responsibility of the customer. All amounts are expressed in US dollars.

1-2 business days

No. We do not ship to a PO Box. We will only ship to a valid street address.

We respect your privacy and we appreciate that you are entrusting to our care some of your very important personal information. You can rest assured that we will never resell your information or provide access to it by any third party not directly associated with us. Information collected on this website is used only for processing purposes. For more details, please take the time to read our Privacy Policy as it further explains our commitment to your privacy.

We reserve the right, at any time after receipt of your order, to accept or decline processing the order for any reason. One of our biggest concerns as an online retailer is to verify the validity of every order we receive to ensure that neither you nor we will fall victim to any kind of fraudulent activities. On occasion, we may ask for your help substantiating information for orders that need further verification. Accordingly, if the payment information provided for an order cannot be authenticated, we reserve the right to refuse to process any order should it not meet our verification standards for a valid order. We may even require further corroboration for certain orders even though we may have obtained an authorization number from the financial institution for fraud avoidance. In addition, orders received by us with a shipping address that is not exactly the same as the approved billing address will require further verification and/or may be declined. Please be advised that if such orders are not immediately declined, the verification process may cause a delay of the processing and shipping of the order.

The ladies of BamBoo Hugs are always happy to answer your questions. The easiest way is by sending an e-mail to thelab@bamboohugs.com, or you can call 1-310-403-2102 Monday–Friday 9:00am to 5:00pm Pacific Time. You may also write to: BamBoo Hugs 3111 4th St. Suite 202 Santa Monica, CA 90405

If you believe your shipment might be lost, please contact us directly for assistance. Orders that are lost due to incorrect delivery address information provided by you are strictly your responsibility and are not eligible for a refund. However, should a lost order be due to our mistake we will promptly send you a duplicate order at our expense, or issue you a full refund at your request. Claims for non-receipt of an order must be made within 10 days from the date the order was shipped.

We take great pride and care in ensuring that our products are free from manufacturing defects and are packaged properly before they are shipped to you. However, we are aware that unforeseen problems may arise once your order leaves our warehouse. Contact us immediately and we will give you a return #. In the event an item is damaged we will provide you (via e-mail) with a UPS return shipping label. Print the UPS label on white paper and attach it to the carton with clear tape. You will need to take the carton to a UPS shipping center or UPS store, or you can place it in any UPS drop box. Damaged items cannot be returned for credit, they only can be exchanged. Once the damaged item is received at our warehouse a replacement item will be shipped to you at our expense. Claims for damaged items must be made within 3 days of receipt of shipment.

If you need to return an item, please contact us for assistance. We will provide you with a return merchandise authorization (RMA) number. The RMA number must be clearly and legibly displayed on the outer packaging of your return. PLEASE NOTE: Only our Customer Care Department may authorize returns. All items authorized for return must be returned to us in exactly the same manner they were received by you. In other words, all items authorized for return must be returned in their original condition. No Exceptions! The customer must pay all costs related to return shipping. For your protection, we strongly urge you to ship your return using a traceable carrier such as UPS or FedEx to verify receipt of the return. It is your responsibility to ensure the secure packaging of returned merchandise to prevent any damage during the shipping process. We will not be liable for any costs associated with the damage or loss of any returned merchandise during transit. It's important to include your order's original invoice with your return shipment. Claims to return merchandise must be made within 10 days of receipt of shipment. All returns must be received at our warehouse within 30 days from the date the product was delivered to you. If your return is in compliance with the above rules, kindly ship your package to the following address: BamBoo Hugs 3111 4th St Suite 202 Santa Monica, CA 90405 Please allow 14 days from the time we receive the returned merchandise to process a refund to your credit card.

Upon receiving and inspecting the returned merchandise, and determining it is still in its original condition, we will reimburse your credit card for the purchase price of the returned item less the original shipping charge.